Reputation & Crisis Management forms a key part of any PR programme we operate and is designed to minimise the potential for damaging and negative publicity. Planning and preparation is vital and we suggest the creation of a documented crisis management plan that dovetails into your own major incident planning, combined with a session with key managers to present the plan and role play some potential incidents.
That said whilst general principles apply, every incident is different so communication is key.
Westons will provide 24/7 coverage for all incidents and at all times we will give you good, sound advice, taking care of the communications issues so you can focus on the rest.